Privacy Policy

1. Information We Collect

711php collects various categories of personal information necessary to provide our gaming services, comply with legal obligations, and enhance your user experience. The types of information we collect include:

1.1 Personal Identification Information

When you register for a 711php account, we collect personal identification data including but not limited to your full legal name as it appears on government-issued identification documents, date of birth, nationality, residential address, email address, and mobile phone number. This information is necessary to verify your identity, confirm you meet the minimum age requirement of twenty-one (21) years, and comply with Philippine gaming regulations and anti-money laundering laws.

1.2 Financial Information

To process deposits and withdrawals, we collect financial information including your selected payment method details (GCash mobile number, Maya account details, or bank account information for BPI, BDO, Metrobank, UnionBank, and other Philippine banks), transaction history, deposit amounts, withdrawal requests, and payment processing records. We do not store complete credit or debit card numbers on our servers; such information is processed through secure third-party payment processors that maintain PCI-DSS compliance.

1.3 Verification Documents

To comply with Know Your Customer (KYC) requirements and prevent fraud, we may request copies of government-issued identification documents such as Philippine passport, driver's license, UMID card, or other valid identification, as well as proof of address documents such as utility bills, bank statements, or government correspondence. These documents are securely stored and used solely for verification purposes.

1.4 Technical and Usage Information

We automatically collect technical data when you access 711php services, including your IP address, device type and model, operating system, browser type and version, screen resolution, time zone settings, referring website URLs, pages visited on our platform, time spent on pages, navigation paths, clickstream data, game preferences, betting patterns, session duration, and other usage statistics. This information helps us optimize our platform performance, detect security threats, and improve user experience.

1.5 Communication Records

We maintain records of all communications between you and 711php, including customer support chat transcripts, email correspondence, phone call recordings (where permitted by law and with your consent), feedback submissions, and complaint records. These records help us resolve issues, improve our services, and comply with regulatory requirements.

2. How We Use Your Information

711php uses the personal information we collect for various legitimate business purposes, all of which are designed to provide, maintain, and improve our gaming services while complying with legal obligations. Specific uses include:

2.1 Account Management and Service Provision

We use your personal information to create and manage your 711php account, authenticate your identity during login, process your gaming transactions, credit winnings to your account, facilitate deposits and withdrawals, maintain your transaction history, enforce our Terms and Conditions, and provide customer support services. Your account information enables us to deliver personalized gaming experiences and ensure smooth platform operations.

2.2 Legal and Regulatory Compliance

We process your personal data to comply with Philippine gaming regulations, anti-money laundering (AML) laws, counter-terrorism financing (CTF) requirements, tax reporting obligations, and other legal mandates. This includes verifying your age and identity, monitoring transactions for suspicious activity, maintaining required records for regulatory audits, and cooperating with law enforcement requests when legally obligated to do so.

2.3 Fraud Prevention and Security

Your information helps us detect and prevent fraudulent activities, unauthorized account access, bonus abuse, collusion between players, use of automated betting software, money laundering attempts, and other security threats. We employ sophisticated risk assessment algorithms that analyze user behavior patterns to identify anomalies and protect both our platform and legitimate users from harm.

2.4 Marketing and Communications

With your consent, we use your contact information to send promotional offers, bonus notifications, loyalty program updates, tournament announcements, platform updates, and other marketing communications via email, SMS, or push notifications. You may opt out of marketing communications at any time through your account settings or by following the unsubscribe instructions included in each message. Please note that even if you opt out of marketing communications, we will still send you essential transactional messages related to your account.

2.5 Platform Improvement and Analytics

We analyze aggregated and anonymized usage data to understand user preferences, optimize game offerings, improve website navigation and functionality, identify and fix technical issues, develop new features and services, and enhance overall user experience. This analytical work helps us create a better gaming platform that meets the needs and expectations of Filipino players.

3. Information Sharing and Disclosure

711php does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information in specific circumstances necessary for our business operations and legal obligations:

3.1 Service Providers and Business Partners

We engage trusted third-party service providers to perform functions on our behalf, including payment processing companies (GCash, Maya, and banking partners), identity verification services, customer support platforms, cloud hosting providers, email and SMS delivery services, analytics providers, and security monitoring services. These service providers are contractually obligated to maintain the confidentiality and security of your information and may use your data only for the specific purposes for which we engage them.

3.2 Legal and Regulatory Authorities

We may disclose your personal information to government agencies, law enforcement bodies, regulatory authorities, courts, or other official entities when required by Philippine law, court order, subpoena, or regulatory inquiry. This includes compliance with anti-money laundering investigations, tax reporting requirements, gaming license conditions, and responses to lawful requests for information in connection with criminal investigations or civil proceedings.

3.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, bankruptcy, or other business transaction involving 711php, your personal information may be transferred to the acquiring or successor entity. In such cases, we will require the receiving party to honor this Privacy Policy and protect your information in accordance with applicable data protection laws.

3.4 Protection of Rights and Safety

We may disclose your information when we believe in good faith that such disclosure is necessary to protect the rights, property, or safety of 711php, our users, or the public. This includes enforcing our Terms and Conditions, detecting and preventing fraud, investigating potential Terms violations, and responding to emergencies involving imminent danger to persons or property.

4. Data Security Measures

711php implements comprehensive technical, physical, and administrative security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security framework includes:

• Encryption: We employ industry-standard 256-bit SSL/TLS encryption to protect data transmitted between your device and our servers, ensuring that sensitive information remains confidential during transmission.
• Secure Data Storage: Personal information is stored on secure servers located in protected data centers with restricted physical access, environmental controls, fire suppression systems, and 24/7 monitoring.
• Access Controls: We implement role-based access controls ensuring that only authorized personnel with legitimate business needs can access personal information. All access is logged and monitored.
• Authentication: We use multi-factor authentication, password complexity requirements, and session management protocols to prevent unauthorized account access.
• Regular Security Audits: Our systems undergo regular vulnerability assessments, penetration testing, and security audits conducted by independent third-party security experts.
• Employee Training: All 711php employees receive mandatory data privacy and security training to ensure they understand their obligations to protect user information.

While we implement robust security measures, please understand that no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but remain committed to using commercially reasonable efforts to protect your personal information.

5. Your Privacy Rights

Under the Data Privacy Act of 2012 and other applicable Philippine laws, you have certain rights regarding your personal information:

• Right to Access: You have the right to request confirmation of what personal information we hold about you and obtain copies of that information.
• Right to Correction: You may request correction of inaccurate or incomplete personal information through your account settings or by contacting our customer support team.
• Right to Erasure: You may request deletion of your personal information, subject to legal obligations requiring us to retain certain records for specified periods.
• Right to Object: You have the right to object to certain processing of your personal information, including processing for direct marketing purposes.
• Right to Data Portability: You may request to receive your personal information in a structured, commonly used, machine-readable format and have it transmitted to another service provider where technically feasible.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time, though this will not affect the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact our Data Privacy Officer using the contact information provided at the end of this policy. We will respond to your request within the timeframes required by applicable law, typically within fifteen (15) business days.

6. Data Retention

711php retains your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal and regulatory obligations, resolve disputes, enforce our agreements, and prevent fraud. Specific retention periods vary depending on the type of information and the purpose for which it was collected. Generally, we retain account information and transaction records for at least five (5) years after account closure to comply with Philippine anti-money laundering and tax regulations. Marketing communications and non-essential data may be retained for shorter periods. Upon expiration of applicable retention periods, we securely delete or anonymize your personal information.

7. Cookies and Tracking Technologies

711php uses cookies, web beacons, and similar tracking technologies to enhance your user experience, analyze platform usage, and deliver personalized content. Cookies are small text files stored on your device that help us recognize you, remember your preferences, maintain your login session, and collect analytics data. You can manage cookie preferences through your browser settings, though disabling cookies may limit certain platform functionality. For detailed information about our use of cookies, please refer to our Cookie Policy available on our website.

8. International Data Transfers

While 711php primarily serves users in the Philippines and maintains data storage within the country, we may occasionally transfer personal information to service providers located in other jurisdictions for specific business purposes such as cloud hosting or specialized analytics services. When we transfer data internationally, we ensure that appropriate safeguards are in place to protect your information in accordance with Philippine data protection standards, including contractual clauses requiring service providers to maintain equivalent levels of data protection.

9. Children's Privacy

711php services are intended exclusively for individuals who are at least twenty-one (21) years of age. We do not knowingly collect personal information from individuals under this age. If we become aware that we have inadvertently collected information from a person below the minimum age requirement, we will take prompt steps to delete such information from our systems. Parents or guardians who believe we may have collected information from an underage individual should contact us immediately.

10. Changes to This Privacy Policy

711php reserves the right to modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. We will notify you of material changes by posting the updated policy on our website with a new "Last Updated" date and, where appropriate, by sending you an email notification to the address associated with your account. Your continued use of 711php services after such modifications constitutes your acceptance of the revised Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Contact Information

If you have questions, concerns, or complaints regarding this Privacy Policy or our data handling practices, or if you wish to exercise your privacy rights, please contact our Data Privacy Officer:

711php Data Privacy Officer
Email: Please visit our website for current contact details
Response Time: We aim to respond to all privacy inquiries within 15 business days

You also have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data protection rights have been violated.